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Returns Policy
You may return items sold by Uyai.com, LLC within 15 days of delivery for a full refund.
We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, read related policy below.)
We cannot accept returns of certain items, including:
- Any item that is returned more than 15 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
Returning a gift?
If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you from Uyai.com, LLC, please note that the refund will be issued to the gift giver.
You must contact us by sending email to returns@uyai.com and receive authorization before returning any product to us.
Problem with an Order?
If something is wrong with an order that is being fulfilled by Uyai.com, LLC, we certainly want to help you. Please read the information below for more on how to proceed.
- Do you need to cancel or change an order that has not yet entered the shipping process? Call us immediately at 248-579-4231
- Did you receive a damaged or defective item or Did you receive the wrong item or an item you didn't order? We inspect all products prior to shipment and make every effort to ensure all products shipped are in top quality shape and in the correct quantities. In the unlikely event we ship damaged, defective product or incorrect product, please contact us immediately and we will advice you how to proceed. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement of the item(s) sent to you.
- Are you missing an item?
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.
